Monzo Bank Resolves Mobile App Issues
Date: 14 hours ago
Monzo Bank has announced that it has successfully resolved an issue affecting its mobile banking app. On Tuesday afternoon, thousands of customers reported difficulties accessing the platform.
– Service Disruption Details: Monitoring platform Downdetector registered over 4,000 complaints from users experiencing problems around 15:00 GMT. Monzo acknowledged the issue, informing customers that the app would not be fully functional during the investigation.
– Restoration of Services: According to a Monzo spokesperson, customers can now use the app as normal. The company temporarily activated its Monzo Stand-in—an independent backup banking solution—while addressing the issue. Throughout the disruption, customers could still make payments, withdraw cash, freeze their cards, and send or receive bank transfers.
– User Experiences: After 15:00 GMT, many users attempting to access the app encountered a message stating, we’re experiencing issues, which indicated that full functionality was not available. However, services like viewing account balances and transferring money remained operational. Despite this, some users expressed frustrations on social media, reporting difficulties in viewing funds, making transfers, or using their cards entirely.
– Customer Feedback: The BBC has reached out to Monzo regarding these ongoing complaints. With more than 14 million personal and business customers across the UK, Monzo has emphasized its backup infrastructure as a critical element in mitigating large-scale outages. This is particularly noteworthy given that approximately 1.2 million people in the UK experienced banking outages during a significant payday in early 2025.
In summary, Monzo Bank has resolved the issues affecting its mobile app, reaffirming its commitment to reliable banking, even in the face of technical challenges. For further updates, stay tuned to our Tech Decoded newsletter for the latest in technology and banking trends.