Vehicle Complexity Leads to More Issues, Despite Lexus Holding the Top Spot
The latest 2025 J.D. Power Vehicle Dependability Study (VDS) reveals that while Lexus continues to dominate in vehicle reliability, overall complaints from car owners are on the rise. As modern vehicles incorporate increasingly complex infotainment systems, driver assistance features, and hybrid technologies, owners are reporting more issues than ever.
Despite these challenges, Toyota’s Lexus brand secured the top position for the third consecutive year, highlighting its continued reputation for quality and dependability. On the other hand, brands such as Volkswagen, Chrysler, and Jeep struggled, ranking at the bottom due to a higher incidence of reported problems.
Key Findings from the 2025 J.D. Power Vehicle Dependability Survey
The J.D. Power VDS, now in its 36th year, evaluates 184 specific problem areas across various vehicle systems, including:
- Infotainment and connectivity (Apple CarPlay, Android Auto, Bluetooth issues)
- Advanced driver assistance systems (ADAS) (lane-keeping assist, adaptive cruise control)
- Powertrain reliability (engine, transmission performance)
- Interior and exterior features (materials, build quality)
The study is based on responses from 34,175 owners of 2022 model-year vehicles, assessing problems experienced over the first three years of ownership.
One of the most significant takeaways from this year’s report is that overall vehicle problems have increased by 6% (or 12 problems per 100 vehicles) compared to last year.
Top-Performing Brands in Vehicle Dependability
Luxury Brands
In the premium vehicle category, Lexus once again emerged as the most reliable brand, with a score of 140 PP100 (problems per 100 vehicles). Cadillac (169) and Porsche (186) followed, securing the second and third spots, respectively.
Mass Market Brands
Among non-luxury brands, Buick, a General Motors (GM) brand, ranked highest with a score of 143 PP100. Mazda (161) and Toyota (162) followed closely behind, reinforcing the reputation of Japanese automakers for long-term dependability.
Least Reliable Brands
At the other end of the spectrum, Volkswagen (285), Chrysler (282), Jeep (275), Audi (273), and Land Rover (270) ranked as the least dependable brands. These manufacturers reported significantly higher instances of mechanical and software-related issues, affecting their overall scores.
Tesla, which is often criticized for build quality concerns, ranked mid-pack with a score of 209 PP100.
Why Are Car Complaints Increasing?
According to J.D. Power’s director of auto benchmarking, Jason Norton, the rise in vehicle complaints can be attributed to several factors:
- Supply Chain Disruptions
- The COVID-19 pandemic led to supply chain constraints, impacting vehicle production quality in 2022.
- Manufacturers rushed production to meet demand, leading to higher defect rates.
- Growing Complexity in Car Technology
- Infotainment systems and smartphone connectivity issues are among the most reported problems.
- Plug-in hybrid electric vehicles (PHEVs) experienced higher reliability issues, reflecting the challenges of integrating new powertrain technologies.
- High Vehicle Prices & Customer Expectations
- With record-high car prices over the past few years, consumers expect flawless performance.
- Even minor defects can lead to greater frustration and increased complaint rates.
Most Reliable Vehicles by Category
J.D. Power also recognized the most dependable models across different segments.
Best Overall Vehicle
🏆 Toyota Avalon – The full-size sedan was rated as the most dependable vehicle overall, despite not being one of Toyota’s best-selling models.
Top Cars by Segment
| Segment | Winner | Runner-up(s) |
|---|---|---|
| Compact Car | Toyota Corolla | Kia Forte, Subaru Impreza |
| Midsize Car | Toyota Camry | Nissan Altima, Hyundai Sonata |
| Premium Compact | BMW 3 Series | BMW 4 Series |
| Premium Sporty Car | Chevrolet Corvette | – |
This dominance by Toyota and BMW showcases their ability to deliver long-term reliability across different segments.
How Automakers Are Addressing Reliability Concerns
To combat increasing complaints, automakers are enhancing quality control measures and rolling out software updates to fix known issues. Some strategies include:
- Over-the-Air (OTA) Software Updates
- Companies like Tesla, Ford, and Volkswagen are increasingly using OTA updates to fix bugs remotely.
- Enhanced Customer Support
- More brands are offering extended warranties or free maintenance plans to improve customer satisfaction.
- Improved Testing Protocols
- Automakers are investing heavily in AI-driven testing to detect potential defects earlier in the production process.
Despite these efforts, consumer expectations remain high, and automakers must balance innovation with reliability to stay competitive.
Final Thoughts: The Importance of Vehicle Dependability in 2025
The 2025 J.D. Power Vehicle Dependability Study underscores an important trend: While luxury and mass-market brands like Lexus and Buick continue to excel in reliability, overall complaints are rising due to increased vehicle complexity.
For consumers, reliability remains a key factor when purchasing a car, particularly as vehicle prices continue to rise. With the industry shifting toward electric and hybrid vehicles, dependability will play an even bigger role in shaping brand reputation and customer loyalty.
For automakers, addressing software-related issues and improving hybrid/EV reliability will be crucial in the years ahead. Brands that can effectively balance innovation with long-term dependability will have a competitive edge in the global automotive market.
Stay Updated on the Latest Business and Finance News
For latest Business and Finance News subscribe to Globalfinserve, Click here.