Vulnerable Missing Out on Benefits Due to Online Tools
Vulnerable individuals are being left without essential benefits due to inadequate access to online tools, a charity warns.
According to the Money and Mental Health Policy Institute, countless individuals are entitled to various forms of financial support but often lack access to face-to-face advisors who can assist them with claims. This gap in support means an astonishing £24 billion in benefits goes unclaimed each year.
The Ticking Clock for Benefits: A Personal Insight
One poignant story comes from Helen Fisher, who shared her experience of how dedicated in-person assistance turned her life around.
– Struggling Family: At 69, Helen had to leave her job to care for her husband, Ken, following his stroke. Their financial situation deteriorated rapidly, putting their home at risk.
– The Breaking Point: Faced with mounting bills, including bailiffs pursuing unpaid council taxes and impending energy disconnection, Helen found herself contemplating suicide.
– A Ray of Hope: A home visit from an advisor who conducted a comprehensive benefits check changed everything. They were eligible for a range of grants and support, including essential pension credit.
Helen’s journey emphasizes how crucial in-person help can be, especially for those overwhelmed by complex online tools. She now devotes her life to assisting others in Liverpool, particularly those juggling caregiving responsibilities alongside financial stress.
The Call for Personalized Advice
Sadly, many individuals with mental health challenges struggle to navigate online benefits calculators. Symptoms such as difficulty concentrating and processing information can render these tools nearly useless. Key findings from the recent report include:
– Lack of Awareness: Many vulnerable individuals are simply unaware of the support available to them.
– Overburdened Services: Limited funding leaves debt advisory services stretched and inconsistent nationwide.
The charity advocates for:
– A coordinated strategy to deliver personalized advice.
– Increased referrals to support services from banks and other essential providers.
Helen Undy, chief executive of the Money and Mental Health Policy Institute, states, “It is alarming that during a cost-of-living crisis, so many people facing severe financial and mental health problems are missing out on this vital support.” Undy highlights that for many, this support is a lifeline during challenging times.
Future Investments in Financial Support
The Money and Pensions Service, a government-sponsored organization, is stepping up its efforts. They plan to allocate £84 million to debt advice in the 2024-25 period, indicating a commitment to improving support accessibility across the nation. Christy McAleese, head of debt policy at the service, reassured that they are dedicated to collaborating with debt advisors to foster better financial futures for those in need.
In conclusion, while technological advancements are reshaping many aspects of our lives, the most vulnerable individuals often need personalized support to access their rights. The staggering loss of £24 billion in unclaimed benefits signals an urgent need for more tailored financial advice services. By addressing these gaps, we can ensure that help reaches the individuals who need it most, transforming lives for the better.